Refund policy

Refund Policy
For full details please view our terms and conditions

7.1 If, upon receiving your Product(s), they are damaged or the printing is faulty, you may request a refund or reprint in accordance with clause 7.2 below. We will not refund you if the Product(s) are in a good condition but the content is wrong due to a mistake made when ordering - please refer to Section 4 for further information on ordering personalised products.

7.2 You can request a refund or reprint in the case of printing faults or damage on your Order within 7 days of the date of receipt of the Product(s). Please email info@theinkpot.biz with your order number, a description and clear photograph of the damaged goods and we will consider if you are eligible for a refund or reprint. As stated in Section 6.2, we do not take responsibility for customer generated mistakes.  

7.3 If you choose to receive a refund, we will refund you the total amount you paid for the Product(s) plus any delivery charges you may have paid, within 14 days of the day on which you provide us with evidence that the Product(s) are faulty.

7.4 If you choose to have your Product(s) reprinted, we will do so free of charge and resend to you at no extra cost.

7.5 Please note, it is not our policy to offer both a refund and a reprint.