FAQs

Product Questions

How do you ensure products are high quality?

We want our customers to be very happy with our products.  Our bullet journals are hand-stamped by us and so we check every journal before it is posted.

We only sell very high-quality pens from the best manufacturers and high quality washi-tape so we are confident you will be happy with those.

If you have any comments or questions please get in touch.

Are your products vegan?

Yes they are.

Who designed your images?

Eva designed the Star, Wifi, Mandala and Lightbulb. The flowers were all drawn by a local artist friend of ours, Anne Wilson, who is a successful book illustrator. 

Will watercolours work on your paper?

Yes. Watercolours work well on our paper.  We recently had excellent feedback from a customer who loves to work with watercolours and she was very happy with the results.

What pens can we use with your journals?

All the pens we sell work well on our journals and will not ghost or bleed (as our paper is 160gsm).  Fountain pens can also be used. Some alcohol-based pens may bleed but not all. Any questions about specific pens, please get in touch and we will try to help.

Shipping Questions

Is your packaging environmentally friendly?

Our journals are posted in cardboard boxes which are 100% recyclable and made from cardboard which has the highest recycling rates of any packaging in the UK. On average, our packaging comes from a supplier which uses 76% of recycled materials and they are 100% recyclable.  The ‘recycling loop’ is so efficient that used boxes can be recycled, remade and reused in just two weeks.

We wrap each journal, once stamped, in white unbleached tissue paper for protection. The tissue paper is also fully recyclable.

How quickly do you send out orders?

We usually stamp journals and post out within 24 hours but we cannot guarantee this. 

How long does delivery take?

We use the UK Post Office, so UK first class post should arrive within one working day, but sometimes takes longer and UK second class within two to three working days, but again can take longer.

International deliveries are difficult to estimate, but European deliveries should arrive within a week.

Questions about Orders

Can I cancel an order once placed?

As we dispatch orders quickly, this may not be possible. Contact us on info@theinkpot.biz if you change your mind after ordering and we will see what we can do. 

Can I return items?

Our journals are all customised so this is not possible.

As for other supplies, we will accept returns of Washi tape, if returned unopened in original packaging and pens if they are in packaging which has not been opened. Please note that many of our pens are sold individually and we cannot accept returns of these. You must pay the cost of returning items.